Ogilvy opportunity-details.is_in_search
29 mag, 2023
Indeterminato Full Time
Milano - opportunity-details.remote
description
As a Customer Service Manager, you will play a crucial role in maintaining client satisfaction by ensuring that our customer service operations run smoothly. Your primary responsibilities will include managing and developing our customer service team, resolving escalated customer issues, implementing customer service strategies, and working with other departments to improve overall customer experience.
responsabilities
- Manage, mentor, and develop our customer service team, ensuring they deliver exceptional customer service at all times.
- Handle escalated customer service issues and resolve them promptly and professionally.
- Develop and implement customer service policies, procedures, and standards.
- Evaluate team performance and provide feedback, training, and coaching.
- Collaborate with other departments to ensure consistent and high-quality customer service.
- Manage customer service budget and ensure resources are used efficiently.
- Collect, analyze, and utilize customer feedback to improve our services.
requisiti
- A bachelor’s degree in Business Administration, Marketing, or related field.
- At least 5 years of experience in a customer service role, with at least 2 years in a managerial position.
- Excellent leadership, team management, and customer service skills.
- Strong problem-solving, communication, and interpersonal skills.
- Proficiency in customer service software and Microsoft Office Suite.
- Ability to handle stressful situations and remain calm under pressure.
Milano Art Director
Ogilvyopportunity-details.benefit
[Company Name] is a leading provider in the [industry]. We have a well-established and robust client base, and we are committed to providing high-quality service and solutions that meet their needs. We are currently seeking a dynamic and customer-focused Customer Service Manager to join our team.
opportunity-details.ags €45.000 - €1.000.000
